I immediately called and was offered a replacement order of the pants with a 1-day shipping guarantee with an agreement to return the original package to your company should it arrive in the mail. So then i try to wash the filth from my hands and the water does not work. I shopped there for few years but stopped due to the insanely poor customer service, poor merchandise organization and the drastic drop in quality merchandise. Doesn't seem fair to me.
I immediately called and was offered a replacement order of the pants with a 1-day shipping guarantee with an agreement to return the original package to your company should it arrive in the mail.
I agreed to that and was content for the moment. I then received an email earlier tonight saying one pair of the jeans I ordered was cancelled due to it not being in stock. Once I received the first email tonight about the cancellation I immediately called customer service for more information on the order and why the jeans were cancelled.
He told me that it was just a request on his behalf and the order could very well still ship out to me and all I had to do is just return the jeans to the local store which is an inconvenience to me honestly. I have a medical condition that caused my weight to drastically change resulting in a desperate need for new jeans.
Customer satisfaction should always be number one even if it requires something out of the norm to reach a resolution. I will no longer be an avid Old Navy shopper nor will I continue to recommend the company to others. I want to say that my family will not be purchasing anything from Old Navy until Amy Shumer is off your advertising. She is vindictive and raunchy, and rude. I honestly can not believe you want her as your face for Old Navy! You need someone that Is the face of America.
She is not that at all! If they arrive by the 27th it will have taken 28 days to ship to me. Not only is this after Christmas, but old navy customer service just informed me that 2 of my items are no longer in stock. This is a lure and switch. From researching Old Navy online, it appears there are financial issues.
However, I would carefully consider evaluating your systems if you can not keep up with the volume of orders during Christmas time and stay alive against the competition.
I think you should hire a rebranding expert and invest in staff training! And offering an apology and a 10 percent savings on the next order does not do justice for us moms who are already trying to make ends meet during the holidays.
I hope the new COO reads this and thanks for listening! The service is the absolute worst. I have ordered from multiple stores and received my items in days.
I ordered my items 17 days ago and still not received. Even asked if I needed to order elsewhere to be sure I had my gifts. I was again assured I receive everything I ordered. Low and behold, I am now getting emails with items out of stock and not being sent. I am fustrated because I had a charge on my account that I did not do. It was in another city. Old navy took care of it and credited me back. The problem is I was to receive a new card. I have called to find out where the card is and they keep saying they sent it out to me.
So they change my account number and say they are sending me a card. I called today and they assured me that I will get the card in 7 to 10 days. I even tried to exchange this item at the stores and the Associates act like they never seem this item before. I realize this is an extremely busy time of year, but the Customer Service at Oldnavy. I have waited at least 30 minutes at least 5 different occasions in the last 2 days to speak with an agent regarding my order.
And of course, there is no speaking to those agents even after waiting over a half hour on numerous occasions!!! I have had more problems with Oldnavy.
They just canceled it. If this company is run this badly I think the Executives need to know and find out WHAT is going on in their warehouse? I will never spend another dollar with Old Navy or Gap Inc. Several people I know will be boycotting your products. This is the type of person you want the youth of America relating to? What were you thinking? Obviously you were not! I have some very important internship paperwork to be filled out for my school.
I was told by my instructor that my supervisors would know this, but no one knows. So I was told that I could call corporate to get an answer and both times I called I was transferred to the Workman Comp extension line, only to be sent to voicemail. I understand that there may be time zone barriers but my dead line is coming up and I really need this simple information ASAP. I will try to call again but I would appreciate it if someone got back to me as soon as possible!!
Old Navy Card services customer care is a joke. I wanted to pay my bill online, but their site was down. I was forced to process my payment through their automated system to assure it was made on time.
I store all of my payment confirmation emails for my records. I did not receive an option for this standard email via their automated system. I called their customer care back to ask for an email for my records and was hung up on while holding. I called back a second time and was told I can not have an email. My email is on file, it was confirmed with me. And they offered to read me my confirmation number.
I asked again for them to use the email on file and email me my conformation to keep with all the others. Was still told no. I then escalated to a supervisor named Pete Mitchell who would not provide me with an email either. I asked if his supervisor was available and he told me no and to try to call back during normal business hours and he STILL continued to offer to read me an conformation number.
I asked for the corporate number and was told there is not one. I conceded to take it and he provided me a PO box. I asked for the physical address for corporate and was told he does not have one. All I needed was an email. Now I am a livid and highly dissatisfied customer. The least helpful any business has ever been. I am beyond disgusted with the restroom in this facility. They have always been dirty but tonight was worse.
The womens toliet had pubic hair, urine dripping off the seat, and a urine soaked floor. So then i try to wash the filth from my hands and the water does not work. I sent my child to the mens restroom to wash up and it was just as deplorable. It even had feces smeared on the toliet, soaked floor again and the smell was awful. I had footprints of urine into the hallway and I didnt even want to put my shoes in my vehichle.
I was at one of the Old Navy locations in la crosse wisconsin a couple of weeks ago when i came acrssed the worst customer service ever. I understand that in most places, it is policy if not policy, then frowned upon to set your personal life differneces aside when you are at your work place. She does however go to my school. But besides that i have no spoken a word to her other than this day. As im struggling to find a style of jeans that i was planning to buy, i go to the next step and ask a floor associate.
I walk to the girl and excuse myself then proceed to ask if she could show me where they would be. How would you handle this situation? After completing the assessment, the Old Navy application process is complete.
Old Navy Sales Associates work in the store and interact constantly with customers. They are responsible for keeping all the products properly folded, sized, and ensure that all products are in stock.
They also return all the go-backs from the fitting rooms to the sales floor. No previous experience or education is required.
The working schedule is the typical one, with some overtime required during the holiday season and sales. Average Old Navy employee salaries, according to Glassdoor. To be able to apply as an Assistant Store Manager, you will need to have at least a high school diploma. A few years of experience in the retail section are welcomed as well. Apart from that, although it is not mandatory, people who have a college degree in management or marketing will always be considered first for the position.
It can vary due to location and work experience. The most talked about benefit of working at Old Navy are the store discounts for all Old Navy employees. The company also offers paid time off for all its employees, although the exact amount varies according to position. Those in managerial positions and those having Old Navy corporate careers have other benefits such as medical and life insurance , retirement plans , and employee stock purchase plans.
This infographic summarizes the main points of our Old Navy Application including the hiring process, benefits, average salaries and available positions.
There are different schedules when it comes to Old Navy. Some stores begin their program earlier than others, while other stores stay open later than others. Typically, an Old Navy store opens at 10 in the morning and closes at 9 in the evening during the workweek, and at 6 in the afternoon during weekends. Your email address will not be published. This site uses Akismet to reduce spam.
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The Old Navy family is the most important + valuable thing. Our leaders develop, train and makes others’ virtues shine. They allow you to make mistakes and give feedback. Jobs by Location Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to . Feb 19, · Old Navy History. Gap started a less expensive version of its brand under the name Gap Warehouse in The following year Gap Warehouse was renamed Old Navy in order to establish a separate brand and image from its parent company/5(4).